Terms, Conditions, Cookies, Privacy Policy
Booking a course
Courses can be booked online or by contacting us directly on 01455251020 or [email protected].
Provisional bookings for in house course can be made by phone (Mon-Fri 8.30am – 5.00pm) or by email to [email protected]. These bookings must be confirmed by payment of a £50 deposit and provision of copies of relevant qualifications. All bookings will be acknowledged by email, with directions. Start and end times of courses, lunch arrangements and other details will be in the letter of acceptance.
Course Cancellation Policy
In house courses only – if you are unable to attend a course for any reason, the following will apply:
- Cancellations giving over 14 days notice will receive a refund or be transferred to another course less a £10 cancellation fee
- Cancellation within 14 days will automatically forfeit 50% of the total fee
- Non attendees on the day of the course will lose the full amount of the course.
- If the Academy cancels a course, the fees will be refunded or the students transferred to a new date with no penalties.
For distance and e-learning courses – once the course has been applied for, paid in full and sent then there is no option to cancel. If you are dissatisfied with the course at any point then please contact the academy directly. Your statutory rights are not affected.
Processing and Delivery – distance learning
Orders are usually processed and despatched within 24 hours during the working week. Orders are sent to your delivery address and may take as long as 5 working days to reach you. If you will be out during the day then please inform us of an address of where the parcel may be sent. Carriers will now only try to re-deliver your parcel to you once after a failed attempt before returning it to us. Should your parcel be returned to us then you will be contacted and you will be charged for re-delivery.
Please carefully check your parcel on receipt for damages and contact us within 5 days of receipt. We cannot exchange or replace after this period. Our postage charges are £3.99 (up to 500g) and £5.99 (over 500g) or free for orders over £45 to mainland UK and are calculated individually for overseas orders.
Course Expiry and Timings
All courses must be completed with 3 years of enrolment. If this time surpasses we can discuss the possibility of refresher training to avoid restarting, this will be assessed on a case by case basis and can not be guaranteed as an option. All student records will be destroyed after 6 years of no contact.
Cookie Policy
Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Name | Purpose | More information |
| _ga | Google Analytics | The ga.js JavaScript library uses first-party cookies to:
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https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage |
| WooCommerce Cookies |
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The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. | http://docs.woothemes.com/document/woocommerce-cookies/ |
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after the end of the browser session.
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